Welcome to River Brook Medical Centre website!

We are happy to announce that Dr Walmsley is now a partner with the surgery.

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Week Commencing 20th April 2020 we will be contacting patients asking about electronic prescription nominations – information below.

What is the Electronic Prescription Service (EPS)? 

The Electronic Prescription Service, or EPS, enables prescriptions to be sent electronically from the GP practice to a pharmacy or dispenser of your choice. With EPS, you would no longer need to collect paper prescriptions from the practice as a prescription can be sent securely to your nominated pharmacy where you usually collect your medicines or medical appliances. EPS is an established service that has been available for many years. It is easy to use, and you don’t need access to a computer or electronic device.

The importance of using Electronic Prescription Service (EPS) during the COVID-19 pandemic 

During the COVID-19 pandemic we are all asked to reduce unnecessary journeys, reduce social contact and protect vulnerable patients in line with national guidance. EPS can help to prevent unnecessary visits to the GP practice, as patients and pharmacy staff will no longer need to collect paper prescriptions. EPS can also help to reduce waiting times at both the GP practice and the pharmacy.

How do I start using EPS? 

Firstly, you will need to choose the pharmacy or dispenser that will dispense your prescribed medicines. Your pharmacy of choice will be referred to as your nominated pharmacy and this nomination can be added to your record by the GP practice or the pharmacy. If you have registered for online access at the practice, you may also be able to add a pharmacy nomination yourself.

By increasing the number of prescriptions that are processed electronically via EPS we will be helping to reduce exposure to COVID-19 for both our patients and healthcare staff. Someone from the practice may contact you to discuss EPS and your preferences for a nominated pharmacy. In the meantime, please feel free to ask your pharmacist about pharmacy nominations, or record it yourself if you use an online access app. 

If you are not sure which pharmacy you would like to nominate, you may wish to use the link below to identify pharmacies and dispensers available for to you: www.nhs.uk/using-the-nhs/nhsservices/pharmacies/

You can change or cancel your nominated pharmacy or dispenser at any time. Simply speak to the practice or pharmacist before you order your next prescription. Your nomination will only be added or changed at your request. If you currently use both a pharmacy and a dispensing appliance contractor, it is still possible to use EPS and have two nominated dispensers for your prescriptions.

Who can see my prescription?

Electronic prescriptions sent via EPS are reliable, secure and confidential. Your electronic prescription will be seen by the same people who currently process your paper prescriptions. If you are on repeat prescriptions, the dispenser of your medicines will also see the items on your reorder slip.

 

FROM MONDAY 6TH APRIL WE WILL BE CONTACTING PATIENTS USING TEXT AND VIDEO CALLING – IF YOU WOULD LIKE TO OPT OUT OF THIS PLEASE CONTACT THE SURGERY 

DUE TO RECENT CIRCUMSTANCES THE SURGERY WILL NOT BE SEEING ANY FACE TO FACE APPOINTMENTS WITHOUT SPEAKING TO A DOCTOR OR NURSE FIRST.

 IF YOU ALREADY HAVE AN APPOINTMENT BOOKED THEN PLEASE CONTACT THE SURGERY AND YOU WILL BE PLACED ON A CALL BACK LIST.

IF YOU NEED TO SPEAK TO A RECEPTIONIST PLEASE CONTACT THE SURGERY VIA THE TELEPHONE AS THE FRONT DOORS ARE LOCKED.

 YOU CAN DROP SAMPLES OFF IN BOX PROVIDED IN ENTRANCE OR REQUEST REPEAT PRESCRIPTIONS VIA POSTBOX ON GATE.

 THANK YOU FOR YOUR PATIENTS

PLEASE NOTE: ALL WALK IN BLOOD CLINICS HAVE BEEN SUSPENDED.

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About us

River Brook Medical Centre offers a wide range of clinical services making it a unique surgery to be a part of.
History
River Brook Medical Centre is a well established, purpose built practice that was originally situated on Pershore Road in Stirchley. In March 1987, we moved to our current site on River Brook Drive. In 2002, the practice was redeveloped and has since increased in size two-fold.

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Surgery Address

River Brook Medical Centre
3 River Brook Drive
Stirchley
Birmingham, B30 2SH

Telephone: 0121 451 2525

Opening Times

Telephone System Opening Times

Practice Opening Times

Out of Hours Care

Call 111

If you require medical advice, by telephone, outside of our opening hours please contact NHS 111

Visit our walk-in centre

Open every day of the year including Christmas Day and all other Bank Holidays between 08:00 - 20:00

Call 999

If you are suffering from a life threatening condition please dial 999